Our Presence 
As a patient, you are entitled to the following:  

Respectful Care:
  • Receive necessary care regardless of race, gender, origin, language, age, disability or source of payment
  • Privacy during care, examinations, treatments and conversations with the physician and other healthcare providers
  • Protection from mental and physical abuse or harassment
  • Have health care information provided in a manner and form that the patient can understand

Involvement in Care Decisions:
  • Make informed decisions about the care yourself or through an attendant
  • Access to medical record & confidentiality
  • All medical records will be treated as confidential by the staff. Exceptions are as required by law, transfer of care or third party administrator/insurance contract
Express Concern about Care or Billing:
  • Express any concerns regarding patient care
  • We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
  • Information on expected costs of treatment
  • Examine your bill and receive an explanation of the charges regardless of the source of payment for your care
Patient’s Responsibilities
As a patient, you have the following responsibilities: 

Answer questions correctly:
  • Provide accurate health related information 

Make sure you understand:
  • Ask questions to understand your treatment plan 
  • Read all medical forms thoroughly
  • Ask for clarifications before signing the consent form
  • Follow the treatment plan recommended by the healthcare provider

Help us serve you better:
  • Be considerate of the hospital’s personnel and property
  • Observe facility policies and procedures, including those related to smoking, noise, and number of visitors

Health Press

If you have health, you probability will be happy, and if you have health and happiness, you have all the wealth you need, even if it is not all you want

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